YITH WooCommerce Pending Order Survey

YITH WooCommerce Pending Order Survey is a plugin designed to help you gather valuable feedback from customers who have pending or abandoned orders. By understanding the reasons behind incomplete purchases, you can make informed improvements to your store, enhance the shopping experience, and reduce cart abandonment rates.

Key features:

• Automated Survey Requests: Automatically send survey requests to customers with pending orders, encouraging them to share their reasons for not completing the purchase.
• Customizable Surveys: Create and customize survey forms with specific questions tailored to your store’s needs, allowing you to gather relevant feedback.
• Email Integration: Integrate the survey request with your store’s email system, ensuring that customers receive a prompt to fill out the survey directly in their inbox.
• Trigger Conditions: Set conditions for when a survey request is sent, such as a certain time period after the order remains pending or abandoned.
• Multiple Question Types: Include various question types in your surveys, such as multiple-choice, open-ended, and rating scales, to capture comprehensive feedback.
• Survey Page Customization: Customize the appearance of the survey page to match your store’s branding, providing a seamless and professional experience for customers.
• Survey Analysis: Analyze survey results directly within the plugin, allowing you to identify common issues and trends that lead to pending or abandoned orders.
• Customer Incentives: Offer incentives, such as discount codes or free shipping, to customers who complete the survey, encouraging participation and engagement.
• Survey Reminders: Send follow-up reminders to customers who haven’t completed the survey, increasing the likelihood of receiving feedback.
• Multi-Language Support: Provide surveys in multiple languages to cater to a global audience, ensuring all customers can easily participate.
• Export Survey Data: Export survey responses to CSV or Excel files for further analysis and reporting, making it easy to share insights with your team.
• GDPR Compliance: Ensure that your surveys and data collection practices comply with GDPR and other data protection regulations, maintaining customer trust.
• User-Friendly Interface: Manage survey settings, view responses, and configure automated triggers through an intuitive and easy-to-use interface.