SupportCandy Workflows

SupportCandy Workflows Addon is a powerful automation tool that helps you streamline and simplify your helpdesk operations. It allows you to create customized workflows that automatically perform actions based on specific conditions — saving time, reducing errors, and improving customer support efficiency.

Key Features:

• Automated Actions – Automatically assign, close, or update tickets based on predefined rules.
• Conditional Logic – Trigger actions only when specific conditions are met.
• Email Notifications – Send automatic alerts to agents or customers.
• Custom Triggers – Use ticket creation, status change, or field update as workflow triggers.
• Time-Based Workflows – Schedule delayed actions to run after a specific time.
• Multi-Step Automation – Chain multiple actions within a single workflow.
• User-Friendly Interface – Create workflows easily with an intuitive visual setup.