SupportCandy Automatic Close Ticket

SupportCandy Automatic Close Ticket Addon helps you maintain a clean, efficient, and organized helpdesk by automatically closing inactive or resolved tickets after a set period. This addon eliminates the need for manual follow-ups and ensures your support team focuses on active customer requests.

Key Features:

• Automatic Ticket Closure – Automatically close tickets after a defined inactivity period.
• Customizable Rules – Set conditions for which tickets should auto-close.
• Pre-Close Warnings – Notify customers before their ticket is closed automatically.
• Email Notifications – Send alerts to both customers and agents before closure.
• Status Control – Choose which ticket statuses are eligible for auto-closing.
• Improved Efficiency – Reduce clutter and maintain a focused support dashboard.
• Easy Configuration – Simple setup with flexible scheduling options.