Fluent Support Pro is a comprehensive helpdesk and support ticketing system designed for WordPress websites. It enables businesses to manage customer queries, issues, and support tickets efficiently from within the WordPress dashboard. With its rich set of features, including automation, reporting, and multi-channel support, Fluent Support Pro allows businesses to deliver exceptional customer service while staying organized and efficient.
Key Features:
- Unlimited Tickets & Customers: Manage an unlimited number of support tickets and customers without any additional costs or restrictions, making it scalable for businesses of all sizes.
- Email Piping: Automatically convert customer emails into support tickets, allowing customers to submit queries via email without needing to log into the site.
- Advanced Ticket Filtering & Sorting: Offers powerful filtering and sorting options, helping support agents find and manage tickets based on status, priority, or agent assignment quickly.
- Automated Workflows: Set up automation rules to streamline ticket assignment, status updates, and notifications, reducing the manual effort required to manage support operations.
- Canned Responses: Create and store pre-written responses for common queries, enabling faster and more consistent replies to customer questions.
- Private Notes for Agents: Allows support agents to leave private notes on tickets for internal communication, ensuring that team members are aligned without the customer seeing the notes.
- Customer and Agent Activity Reporting: Provides detailed reports on customer support performance, including ticket resolution time, agent activity, and customer satisfaction metrics.
- Integration with Popular WordPress Plugins: Seamlessly integrates with plugins like FluentCRM, WooCommerce, EDD (Easy Digital Downloads), and more to access customer data directly from the support dashboard.
- Multi-channel Support: Fluent Support Pro supports queries from various channels, including web forms, emails, and even integrations with other services, ensuring that customers can reach your team through their preferred methods.
- Customizable Support Portals: Allows you to create personalized support portals where customers can submit, track, and manage their tickets, improving the overall customer experience.
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