WooCommerce Support Ticket System

WooCommerce Support Ticket System is a powerful plugin designed to streamline customer support directly within your WooCommerce store. It allows customers to submit and manage support tickets related to their orders, ensuring that their concerns are addressed promptly and efficiently. This plugin is ideal for WooCommerce store owners who want to enhance customer satisfaction by providing an integrated, organized, and professional support system. With features like automated ticket management, email notifications, and seamless integration with WooCommerce, this plugin makes it easy to handle customer inquiries and issues.

Key Features:

• Seamless WooCommerce Integration: The plugin integrates directly with WooCommerce, allowing customers to create support tickets related to specific orders directly from their account dashboard.
• Ticket Management Dashboard: Manage all customer support tickets from a centralized dashboard, where you can view, sort, and respond to tickets efficiently.
• Automated Ticket Assignment: Automatically assign tickets to specific support agents based on predefined rules, ensuring that inquiries are handled by the right person.
• Customizable Ticket Categories: Create and manage custom ticket categories to help organize and prioritize different types of support requests.
• Private and Public Tickets: Allow for both private and public tickets, depending on whether the issue is customer-specific or related to broader inquiries.
• Email Notifications: Send automated email notifications to customers and support agents when a ticket is created, updated, or resolved, keeping everyone informed.
• Ticket Status Tracking: Easily track the status of each ticket (e.g., open, in progress, closed) to ensure that no inquiries are overlooked.
• File Attachments: Enable customers and support agents to attach files to tickets, facilitating the exchange of documents, screenshots, and other relevant materials.
• Priority Levels: Allow customers to set priority levels for their tickets, helping your support team prioritize urgent issues.
• Customer Account Integration: Customers can view and manage their support tickets directly from their WooCommerce account page, making it easy to track progress.
• Customizable Ticket Forms: Create custom ticket submission forms with additional fields, allowing you to collect all necessary information upfront.
• Multi-Agent Support: Support multiple agents working on the same or different tickets, with role-based access controls to manage permissions.
• Ticket History: Maintain a complete history of all customer interactions within each ticket, providing context for ongoing support issues.
• Reporting and Analytics: Generate reports on ticket volume, response times, and resolution rates to identify trends and improve your support processes.