SupportCandy Usergroup

SupportCandy Usergroup Addon enhances your SupportCandy Helpdesk Plugin by introducing advanced user group management features. It allows administrators to create and organize user groups for better team collaboration, permission control, and ticket assignment.

Key Features:

• Create User Groups – Easily create and manage user groups for agents and staff.
• Group-Based Permissions – Control access levels and visibility by group.
• Ticket Assignment by Group – Assign tickets to specific groups instead of individual agents.
• Improved Team Collaboration – Organize teams based on department or expertise.
• Scalable for Large Teams – Perfect for multi-department or enterprise support setups.
• Simplified Management – Centralized control for permissions and roles.
• Seamless Integration – Works flawlessly with the core SupportCandy helpdesk system.