SupportCandy Slack

SupportCandy Slack Addon bridges your SupportCandy Helpdesk Plugin and Slack, allowing your support team to receive instant ticket updates and notifications directly within Slack channels. With this integration, your agents stay informed about new tickets, status changes, or customer replies without constantly checking the WordPress dashboard.

Key Features:

• Real-Time Slack Notifications – Instantly receive ticket updates in Slack channels.
• Customizable Alerts – Choose which events trigger Slack notifications (new tickets, replies, etc.).
• Multiple Channel Support – Send notifications to different Slack channels based on conditions.
• Agent Mentions – Automatically tag specific agents for assigned or updated tickets.
• Improved Response Times – Keep your support team informed and ready to act quickly.
• Secure Integration – Safe and reliable connection between SupportCandy and Slack.
• Easy Setup – Simple configuration with clear instructions and API integration.