SupportCandy Satisfaction Survey

SupportCandy Satisfaction Survey Addon helps you gather valuable customer feedback directly from your SupportCandy Helpdesk Plugin. After resolving tickets, customers can rate their experience and share comments about the quality of service they received.

Key Features:

• Post-Ticket Surveys – Automatically send satisfaction surveys after ticket closure.
• Customizable Questions – Create tailored questions to suit your business needs.
• Rating System – Allow customers to rate their experience with stars, emojis, or text.
• Feedback Analytics – View detailed reports and track overall satisfaction trends.
• Email Integration – Include survey links in ticket closure or follow-up emails.
• Performance Insights – Measure agent effectiveness and service quality over time.
• Simple Configuration – Easy to set up and fully integrated within SupportCandy.