SupportCandy Reports

SupportCandy Reports Addon provides powerful analytics and reporting tools for your SupportCandy Helpdesk Plugin. With real-time insights into ticket trends, agent performance, and response times, you can make data-driven decisions to optimize your customer support operations.

Key Features:

• Comprehensive Reports – View ticket statistics, agent performance, and response metrics.
• Customizable Filters – Generate reports by date range, agent, department, or status.
• Visual Charts & Graphs – Analyze data through easy-to-read visuals and summaries.
• Real-Time Data – Access live reporting for up-to-date performance insights.
• Export Options – Download reports in CSV or Excel format for further analysis.
• Performance Tracking – Measure response and resolution times for each agent or team.
• Actionable Insights – Identify trends, improve workflows, and enhance customer satisfaction.