SupportCandy Productivity Suite

SupportCandy Productivity Suite is a powerful addon designed to enhance your SupportCandy Helpdesk Plugin by improving team productivity and workflow automation. It introduces advanced tools for task management, quick replies, agent performance tracking, and automation rules—helping your support team handle tickets faster and more efficiently.

Key Features:

• Enhanced Ticket Management Tools – Manage and organize tickets more effectively.
• Quick Reply Templates – Respond faster using saved reply presets.
• Automation Rules – Automatically assign, prioritize, or tag tickets based on conditions.
• Performance Insights – Track agent productivity with detailed activity logs and reports.
• Internal Notes & Collaboration – Allow agents to communicate privately within tickets.
• Time Tracking System – Measure response and resolution times for accurate reporting.
• Seamless SupportCandy Integration – Works flawlessly with the main helpdesk plugin.