SupportCandy Knowledgebase

SupportCandy Knowledgebase Addon empowers you to build a self-service support system directly within your SupportCandy helpdesk. It allows you to create, categorize, and manage articles that address frequently asked questions, tutorials, and troubleshooting guides — helping users find instant answers without opening a ticket.

Key Features:

• Built-in Knowledgebase – Manage articles directly from the SupportCandy dashboard.
• Search Functionality – Enable users to quickly find relevant information.
• Category & Tag Support – Organize articles by topics or departments for easy browsing.
• Rich Text Editor – Create engaging, formatted, and media-rich support content.
• Permission Control – Restrict access to certain articles for logged-in users or roles.
• Ticket Integration – Link related knowledge base articles inside support tickets.
• SEO-Friendly URLs – Improve visibility and indexing of your help content in search engines.