SupportCandy Email Piping

SupportCandy Email Piping Addon brings the power of email automation to your SupportCandy helpdesk. It allows you to create and manage support tickets directly from incoming emails, eliminating the need for manual submission through the web form.

Key Features:

• Automatic Ticket Creation – Convert incoming emails into support tickets instantly.
• Two-Way Email Communication – Agents can reply to tickets directly via email.
• Email Thread Management – Maintain a continuous email conversation within the same ticket.
• Custom Email Routing – Support multiple inboxes and departments.
• Smart Filters – Define rules to control which emails become tickets.
• Attachment Support – Automatically include files sent by customers in ticket threads.
• Seamless Integration – Works perfectly with SupportCandy core and other extensions.