SupportCandy Canned Reply

SupportCandy Canned Reply Addon helps your support team save time and maintain consistent communication by allowing them to create and reuse predefined replies for common customer queries. Instead of typing the same answers repeatedly, agents can insert canned responses with a single click — improving productivity, reducing response time, and ensuring professionalism in every message.

Key Features:

• Predefined Reply Templates – Create reusable responses for frequently asked questions.
• Quick Reply Insertion – Insert canned replies instantly while responding to tickets.
• Agent-Specific or Shared Replies – Choose between personal or global canned replies.
• Category Organization – Group canned responses by topic for easy access.
• Consistent Communication – Maintain uniform tone and accuracy across all replies.
• Time-Saving Workflow – Reduce manual typing and speed up ticket resolution.
• Easy Management – Add, edit, or delete canned replies effortlessly from the dashboard.