SupportCandy Assign Agent Rules

SupportCandy Assign Agent Rules Addon helps you automate the ticket assignment process by setting up custom rules and conditions. Instead of manually assigning agents to each ticket, this addon ensures that new tickets are automatically directed to the right person or team — saving time and improving response efficiency.

Key Features:

• Automated Ticket Assignment – Assign agents or groups automatically based on defined rules.
• Custom Rule Builder – Create unlimited rules using conditions like department, priority, or subject.
• Round-Robin Distribution – Distribute tickets evenly among available agents.
• Department-Based Assignment – Automatically assign tickets to the correct support team.
• Priority Handling – Route urgent tickets to senior or specialized agents.
• Full SupportCandy Integration – Works seamlessly with other addons and workflows.
• Time-Saving Automation – Eliminate manual work and speed up your customer response time.