SupportCandy Agentgroup

SupportCandy AgentGroup Addon enhances your SupportCandy Helpdesk Plugin by allowing you to group agents into teams for better ticket management and collaboration. Perfect for large support departments, it helps administrators assign tickets to specific groups, streamline workflows, and monitor team performance.

Key Features:

• Create and Manage Agent Groups – Organize support staff into structured teams.
• Group-Based Ticket Assignment – Assign tickets directly to teams instead of individuals.
• Improved Workflow Management – Simplify internal coordination between multiple agents.
• Access Control Options – Define which groups can view or respond to specific tickets.
• Team Collaboration Tools – Enable smooth communication within support groups.
• Seamless Integration with SupportCandy – Works perfectly with your existing helpdesk setup.
• Ideal for Large Support Teams – Designed to scale as your business grows.