Frequently asked questions

What types of products do you offer?

We offer a variety of digital products, including themes, plugins, and other resources for website development and customization. All products are licensed under the GNU General Public License (GPL).

Why are your prices so low?

We can offer lower prices because all products are licensed under the General Public License (GPL). Once purchased, we are allowed to redistribute them. Your membership helps cover the costs of maintaining subscriptions to third-party developers, which allows us to pass the savings on to you.

Are your products original and safe to use?

Yes, all our products are original, and we ensure they are free from malware, viruses, and unwanted advertising. We prioritize quality and security in all the products we provide.

Do Plugins/Themes require a license key for activation?

Our products come pre-activated, so you don’t need a license key to use them. Some Plugins/Themes may require a

key for automatic updates or advanced support, but they will work fine without one. We recommend manually updating your products when new versions are available.

Can I use the products on multiple websites?

Absolutely! Our products come with an unlimited license, allowing you to use them on as many websites or domains as you need.

How do I download the products?

Products are available through direct download links provided after purchase. Simply follow the link to download your files.

Can I use a download manager (like IDM) to download files?

No, using download managers can cause issues because they send multiple requests and create numerous connections to the server in a short time. This can result in exceeding your daily download limit, as the server treats each request as a separate download.

Are updates included with the products?

Yes, we provide regular updates for all products as they become available from the original developers. You can download updates from your account on our site.

Can I request a new version if the one I have is outdated?

Yes, you can request a new version by clicking the “Request” button or contacting us via email. We usually update products every 3-5 days.

What should I do if I encounter issues with a product?

If you experience any problems, please contact our support team. We are here to assist you and address any issues. Avoid opening disputes directly; instead, let us help resolve the problem.

How can I request a removal of copyrighted material?

If you believe any material on our site infringes on your copyright, send a detailed removal request to [email protected]. Include necessary information such as authorization proof, contact details, and a signed statement.

Does ThemeValue provide support for Plugins/Themes?

We offer basic support for installation issues. For advanced modifications or support, please consult the original author or hire a developer.

What should I do if I find a mistake on the website?

Please inform us of any errors via our feedback form. If the issue is significant, we will thank you for helping us improve.

Can I download older versions of products?

No, we only provide the latest version of each product. Older versions are not stored. If you need an older version, we may provide it at our discretion if available.

Will the purchased product update automatically?

No, automatic updates are not supported as we do not provide license keys. To update, download the latest version from our site and update manually.

If I purchase products separately, will I receive free lifetime updates?

Yes, purchasing each product separately entitles you to lifetime updates for those specific items.

Can I get a refund if a product doesn’t work?

If a product is unusable and we cannot resolve the issue, we will provide a full refund. Contact us for support before initiating any disputes. Refunds are processed within 5-7 business days.

What if the downloaded theme archive lacks documentation or demo data?

Some themes may lack documentation or demo data if we update through Envato API. However, most themes include installation options for plugins and demo data.

How do I properly update an already installed product?

Replace the old version’s files with the new ones, or delete the old version and install the new one. Be cautious of products with major updates that might require special instructions.

The demo data I imported looks different from the developer’s site. Why?

Demo data may not always match the developer’s site due to updates or licensing issues with images. We cannot provide additional materials if they are intentionally removed by the author.

How do you ensure that your products are free from malicious code, viruses, or ads?

All products are obtained directly from developers and are checked to ensure they are free from malicious content. We do not alter files or use third-party sources.

VirusTotal detected a virus in the downloaded archive. What should I do?

VirusTotal may give false positives. We ensure our files are clean, but use specialized tools like VirusDie or Imunify for a thorough check if needed.

I downloaded a product from another site and it doesn’t work. Will it work if I download from you?

Yes, our products are officially sourced and will work as expected. If you encounter issues, our support team is available to help resolve them.

How can I contact you for support or inquiries?

For any support or questions, please email us at [email protected]. We are happy to assist you with any concerns or provide additional information.

How often do you add new products?

We regularly update our inventory with new and unique products that are not easily found elsewhere. Stay tuned for updates and new additions to our collection.