TotalDesk – Helpdesk & Live Chat for WordPress

TotalDesk is an all-in-one helpdesk and live chat plugin for WordPress, designed to provide comprehensive customer support solutions directly from your website. Whether you need to manage tickets, offer live chat support, or create a knowledge base, TotalDesk equips you with the tools to improve customer satisfaction and streamline your support processes.

Key Features:

• Ticket System: Manage customer inquiries with a robust ticketing system that allows users to submit support requests directly from your website, helping you keep track of all communications in one place.
• Live Chat Integration: Offer real-time support through an integrated live chat feature, enabling immediate assistance for your website visitors and reducing response times.
• Knowledge Base: Create a comprehensive knowledge base with articles, FAQs, and guides that customers can access to find answers to common questions without needing to contact support.
• Canned Responses: Save time with pre-written responses for common inquiries, allowing your support team to reply to tickets and live chats quickly and consistently.
• Customizable Ticket Forms: Design custom ticket submission forms to gather all necessary information from customers, ensuring that your support team has everything they need to resolve issues effectively.
• Email Notifications: Automatically send email notifications to both customers and support agents when a ticket is submitted, updated, or resolved, keeping everyone informed of the ticket’s status.
• Ticket Prioritization: Set priorities for tickets based on urgency, ensuring that critical issues are addressed promptly and efficiently.
• Department Management: Assign tickets to specific departments or teams, helping to streamline the support process by directing inquiries to the right people.
• Custom Ticket Statuses: Create and manage custom ticket statuses (e.g., “In Progress,” “Awaiting Customer Response”) to keep track of where each ticket stands in the resolution process.
• Customer Profiles: Store and manage customer information within profiles that include ticket history, allowing support agents to provide personalized and informed assistance.