Refund Policy

Thank you for shopping at ThemeValue.com.
We value your satisfaction and want to ensure you have a clear understanding of our refund practices.
Because we sell digital products, our refund rules follow industry standards and payment processor policies (Paddle, PayPro Global, LemonSqueezy, WooCommerce…).

1. Digital Products – No Automatic Refunds

All products sold on ThemeValue.com are digital downloads.
Once a purchase is completed, the files and licenses are delivered instantly, and therefore we cannot offer refunds simply because:

  • You changed your mind

  • You purchased the wrong product

  • You no longer need the item

  • You do not have the technical skills to use the product

  • The product is incompatible due to server, hosting, or plugin conflicts outside our control

Please check product descriptions carefully before purchasing.

2. When Refunds ARE Allowed

We offer refunds only in the following situations:

2.1. The product is completely unusable

And our support team cannot resolve the issue.

2.2. The product description was misleading

(very rare – must be proven with evidence)

2.3. Duplicate payments or technical billing errors

  • Accidental double charges

  • Processor payment error (Paddle, PayPro Global, LemonSqueezy)

2.4. Subscription renewal refund (within 48 hours)

If you forgot to cancel a subscription renewal, you may request a refund within 48 hours after renewal.

3. Cases Where Refunds Will NOT Be Given

Refunds are not granted when:

  • The product worked as described

  • You claim the product is not what you expected without valid reasons

  • You request a refund after downloading the files

  • You purchased by mistake

  • You don’t have the required technical skills or hosting environment

  • A third-party plugin/theme causes issues

  • You request a refund after more than 7 days of purchase (unless due to billing error)

4. Support Guarantee

If you face any issues, our support team will:

  • Troubleshoot the problem

  • Provide configuration guidance

  • Offer alternative solutions

  • Replace the product if there is a confirmed defect

We aim to ensure the product works as described.

5. How to Request a Refund

To request a refund, please contact us:

[email protected]
Include:

  • Order ID / email used during purchase

  • Product name

  • Description of the issue

  • Screenshots or error logs (if available)

We typically respond within 24–48 hours.

6. Chargebacks

Disputing a payment through the bank or PayPal without contacting us first may result in:

  • Account suspension

  • License cancellation

  • Loss of product updates and support

Please reach out to us — most issues can be resolved quickly.

7. Our Commitment

ThemeValue.com is committed to providing affordable, high-quality digital products.
We follow all legal requirements under international digital goods policies and payment gateway rules.

If you have questions about this Refund Policy, feel free to contact us anytime.