Freshdesk Integration for WooCommerce

Freshdesk Integration for WooCommerce seamlessly connects your online store with Freshdesk, one of the most popular customer support platforms. This integration ensures your customers can submit and track support tickets directly from their WooCommerce accounts, while your team gains full access to order-linked support data inside Freshdesk.

Key Features

• Create Support Tickets from My Account – Customers can easily open support tickets related to their WooCommerce orders.
• Order-to-Ticket Connection – Automatically attach order details (ID, products, total, etc.) to each Freshdesk ticket.
• Two-Way Synchronization – Sync replies between WooCommerce and Freshdesk in real time.
• Agent Dashboard Integration – View order info directly within the Freshdesk ticket panel.
• Track Ticket History – Customers can check ticket status and conversation history from their account page.
• Custom Ticket Fields – Capture extra details for better ticket categorization and routing.
• Smart Automation – Automatically assign tickets based on department, order type, or product.
• Email Notifications – Get instant email alerts when new tickets are created or updated.
• Secure API Connection – Connect WooCommerce and Freshdesk safely using API keys.